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Dermajuv.com is owned by:
Dermajuv LLC
Tequesta Commerce Center
208 U.S. Hwy 1
Suite 12
Tequesta, FL. 33469

Return / Refund Policy

All Dermajuv products are guaranteed by our refund policy. If you are not satisfied with our product for any reason, you may return the unused product to us within 30 days of your purchase to receive a refund according to our policies. The process for getting a refund is below:

1. Obtain a Return Merchandise Authorization(RMA) Number and Form for your return:
You get your RMA number and your RMA form by emailing our returns department at returns@dermajuv.com. Explain why you want the refund, and include your order number in the email. You will receive in a reply email, the RMA number and the Form that you must fill out completely and sign, and include in your return package.

2. After filling out your RMA form and signing it, include it in a package along with all the products in your order for which you wish to be refunded. Ship back all purchased products you want to be refunded for, including empty bottles to the address below. Note, you MUST have completely filled out the RMA form for your package to be accepted for refund. Please also mark your RMA number on the outside of the box. Ship back your products, and the completed and signed RMA form to:

Dermajuv LLC
208 U.S. Hwy 1
Suite 12
Tequesta, FL. 33469

3. When we receive your package and your completed RMA form, we will ensure that all requirements have been met, and will proceed with the refund as agreed to in the RMA form.

What is NOT refunded?
1. The shipping cost of the order, regardless of whether or not you qualified for free shipping at time of purchase.
2. A restocking fee of $7 per bottle in your order.
You are not refunded the amount of the shipping, and you are not refunded a restocking fee, of $7 per bottle that was in your order. The restocking fee is in place to prevent "refund abuse", and is non negotiable.

What if I got a FREE Product with my order?
If you took advantage of a promotional offer that got you a free product in your order, you MUST return the free product too. If you decide to keep the free product, we will deduct the retail price of it from your refund amount.

Delivery Information

Delivery charges are calculated on a per-product basis. Shipping charges are non refundable. Please make note of the delivery charges associated with each item. Usually, your order leaves our facility on the business day following your purchase date. We use the US Postal Service for all shipments, and their DOMESTIC delivery time is 3-7 days depending on your location in the country. You are able to log into your account after purchasing, to see your USPS tracking number and find the location of your package at www.usps.com.

International deliveries take longer, and of course are effected by things like your local postal service, and the customs department of your country. Please Read the International Shipping Page to learn about our international shipping policies.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.